Real Estate Investing #19: bidding goodbye to Tenant 2
January 20, 2020
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Frustration upon frustration.
At first, I thought that my PM was overreacting to the tenant’s first late payment in four years, but we set up a plan in case that was the start of a pattern.
Unfortunately, it was. The tenants were mother and son but the mother was the person paying rent and that first late rent occurred as soon as mother was moved out for health issues. The rent has been late every month ever since.
Not only that, the late payments continued accompanied by repeated (totally preventable) HOA violations that cost $100 a pop and a lot of time to fight back to save that money. Sometimes the time spent was wasted anyway because they wouldn’t remove the fines.
I only do a little better than break even on monthly costs so a tenant that doesn’t pay on time, racks up very avoidable fees that we have to take time to fight, and takes up precious extra time meant that I could no longer afford to charge below market rent.
If he’d actually talked to us honestly about issues with his income, if he’d cleaned up after himself and didn’t rack up extra fees every month ($100-400 a month!), we would have continued to work with him.
But the HOA fees ate up the difference between my income and expenses for the rental each month. That is considered profit, technically, but I don’t treat it as such since we don’t take that money out. I put every penny of profit in “escrow” so we can pay for necessary repairs and maintenance. We don’t make the tenants wait to fix anything – we fix everything immediately upon hearing about the problem. This is how our capital expenses are set up, graphic courtesy of Rich & Regular.
Philosophically, my goal is to be as decent a LL as possible: charge fair or even less than fair rent (and keep it low for good tenants), be on top of repairs, always return as much of the security deposit as possible.
Their money pays for the mortgage and the maintenance but they get flexibility to live wherever they choose and in exchange we deal with all the work and the responsibility of owning and maintaining a decent place to live while being tethered financially to the mortgage. It should be a symbiotic relationship.
But in order for me to protect their deposit, it’s important for us to head off unnecessary expenses at the pass. This tenant made us work way too hard to protect their money. They refused to do the most basic stuff to avoid fines. This was totally backwards.
After four instances of late rent, a new excuse every month with no actual explanation, and additional fee-incurring HOA violations every month, PM notified the tenant that we’d be raising the rent in December.
He gave notice for the end of December though it was a weird notice of “but I might need another month”. Er, ok but you still need to pay rent. We couldn’t be sure when he would actually vacate, what condition he’ll leave the place in, or if he thought he could skip out on last month’s rent (he did), but we did just get yet another HOA violation notice and a collections bill for his unpaid utilities. *facepalm*
The company that normally delivers the pay or vacate notice went MIA so the PM had to scramble to find another decent company to issue the expected vacate notice.
We just needed him to pay his last month of rent (which is 7 weeks late at the time of this writing) and to vacate as agreed.
Instead, he blew his 2-week-late promised payment, we had to issue a 7 day pay or quit notice, he still didn’t pay, and then we had to proceed with an eviction notice. He didn’t pay for December or January, and stuck around until the last possible second.
The security deposit won’t cover even half of our costs between the legal fees, the unpaid bill and those fees, the locksmith, and the lost rent. I’m digging into our saved profit buffer to cover the rest.
It’s really disappointing to have to end this tenant relationship this way. I assume he’s never going pay anything toward the missing rent and repairs so I can just hope he stays gone so we can move on with our next steps in peace.
Our next steps
We now need to get to work getting the place ready for the next tenant, may that not take too long, unless I throw up my hands and give up and sell it instead because I’m tired of long distance landlording. The PM also made some negative comments about the neighborhood and recommended selling; I have to consider their professional opinion here.
We have minimum two weeks of maintenance work to refresh at least the carpet and paint. He left the place in a bit of a shambles. Appliances were broken (they were just replaced last year, how did you DO that?), door frames were broken, the carpet looks like they deliberately ground dirt into every inch of it, huge piles of trash, furniture, and food were left all around the yard and the house.
In the past two years, we’ve replaced all the kitchen appliances, the water heater, repaired the fence, the air conditioner, the kitchen sink and the master bath, and a leak in the garage. We’ve also replaced or repaired the garage door opener four times, I don’t know what’s up with that thing. It really helps when the tenants actually pay the rent on time in full so we can budget long-term.
Once all of that is in order, we’ll have to get on the hunt for new tenants at market rate. We don’t have a huge buffer to work with so time is of the essence.
I’d really like 2020 to be the year we build up the reserves for the big maintenance, instead of dribbling away hundreds here and hundreds there but I might just want to be done with it all. This was a nearly 6 year experiment and it was ok but I can’t say that I wouldn’t have made better money in the past 6 years just plowing that cash into the bull market.
I need to do the math on whether listing it for sale now results in a net loss.
:: Please wish us luck with closing this chapter and opening the next one. Would you stay or would you sell?
Gosh, I’d give anything to be able to afford a house, let alone two! You are very fortunate (and I know have worked extremely hard to be that blessed) š That said, landlording seems like a lot of work and stress, even with a property manager. I think I’d sell.
What happened with the mom? Were they both on the lease or something? How come her leaving didn’t trigger some sort of review of the contract? Is she not responsible for the rent anymore?
I do not understand how people get by in life acting like this. Isn’t their credit terrible? How do they rent other places when they have terrible references? I had a friend that used to rent flats (both alone and with other people), and, after a while, just stop paying until he got threatened with eviction notices. He’d then move out quickly and leave the LL/flatmates with nothing. He even did this to his friend, I heard through the grapevine–he moved in to a spare room and then stopped paying and disappeared. He was constantly moving. I guess he must lie on his application forms or they don’t check his credit or something? We have drifted apart and I’ve left it like that partly because of this issue. I just can’t imagine being that kind of person, and would not trust him with anything because of this.
on the other hand, there ARE great tenants out there–I do everything for my landlord: clean and scrub patio tiles using the special solution she had me buy and mix, fix stuff myself if I can or get quotes when something breaks, arrange for the repairperson to come in, take off work to supervise the installation/repair work, etc. I also train my flatmates to do what they need to do to keep the place in good shape and all the appliances and fixtures healthy (I am kind of annoying when they don’t follow the rules). I mean, all my landlords love me but I feel like I’m just doing what I should be doing anyway, and what I need to do in order to be able to keep tenancy in a decent flat in Auckland (I went through HELL getting this apartment!).
Again, I shout into the ether with extended fist: what is wrong with people?!?
Technically, the bank still owns both properties! But it’s definitely a combination of a huge amount of work and an equally huge amount of good fortune. Also the second property isn’t in CA, it’s in a place that’s infinitely more affordable, so there’s also that.
The mom left so they shifted her name off the agreement, PM says, but essentially she’s no longer responsible and so we’re stuck with Irresponsible One.
I bet that’s gonna be my biodad too.
I know I can’t expect amazing tenants like you and others like you, but I’m hoping for someone maybe 3/4 as responsible.
How frustrating! We have a seasonal property we rent out (although we are very lucky this year to have winter tenants). So far, so good, but it’s hardly a money making endeavor as we’ve had to make so many improvements to the place. I’m always on the fence about keep vs sell but my husband likes the idea of an income property.
I hope it works out in the long term to be an income property for you!
I say sell. You don’t need this stress in your life. The older I get, the less responsibility I want.
That feeling, I have it. š
I would sell, personally. The fact that you’re looking at it and saying that you don’t think you would’ve done better if you’d just done conventional investing says it all. Plus your PM is advising against keeping it: someone with a deep knowledge of the business and– presumably–a financial interest in keeping you as a client if he/she thought it was worthwhile for you to keep going.
I should have tempered that statement though, to be entirely accurate: I’m comparing the last six years against a serious bull market. There was no way to know back then that we’d see this strong a market for so long so this is hindsight speaking. But I also haven’t run the numbers yet to be sure, so I ought to do that first. And I’ll speak with a more seasoned investor for perspective because I haven’t got that much experience to draw on.
Kudos to you for being responsible landlords! Given how much your own mortgage weighs on your mind, selling the 2nd property and plowing that money into the 1st for a guaranteed rate of return sounds like it would simplify your life considerably. (Less potential liability for your anxiety to nag you about too.) Even if it’s not “the perfectest” choice financially, your health & PIC’s job situation put you under enough stress already.
That’s a huge draw to the idea of selling!
My one thing was that if it’s in CA, you only benefit from Prop 13 by holding onto it… but it’s not in CA? I don’t see any upside to keeping it. You already have a sizeable portion of your net worth in real estate from your primary residence. One property elsewhere doesn’t add as much diversification as something that’s not real estate. Plus the stress!
I’m another in the “keep it simple” camp. If you aren’t getting good benefit from it, if you don’t want to live there yourselves someday, if it’s causing you stress and aggravation, and if you have concerns you won’t get a better tenant next time, my vote is get rid of it!
I suppose you could ask for more rent in hopes of getting a more stable tenant but philosophically I agree with your definition of what a good landlord is, and being market rate or even slightly below is part of that.
I suppose IF you are within x years of paying it off (where x is very small, like 3 or 5 years) and IF that will radically change the picture you’ve drawn, it might be worth considering keeping it. But it seems like a lot more work than I’d be interested in. Of course, I will never be the queen of so-called passive income, but this is so much work it doesn’t really fall in that category anyway!
Ugh, WTF?! Unbelieveable.
May this transition go as smoothly as possible for you.
Only you can make the choice, but personally I’d likely sell and wash my hands of it.
Welcome to my world! I have been a LL for over 41 years and it’s not for everyone. First your PM did you no favors allowing the mother, the responsible tenant, off the lease. It was at that point Dear Son should have had to reapply. Even though she moved out you could have left her on the lease. You would more than likely gotten paid. You have a lazy PM IMHO. I could tell stories that would curl your hair about tenants and the destruction they do to property. And for the record this is the worse time of year to rent. Don’t know if I would sell though. How long will the bull market continue? Something to be said for diversty in income streams.But I would be VERY selective this time…look over these apps and light a fire under the PM about their efforts in finding qualified tenants. And I would move forward collecting the debt from the DS. I once collected a $10k judgement years after the fact when my judgement impeded his new truck purchase. TRUE STORY! Hang in there…JJ