By: Revanche

Take a bow, Proflowers

February 16, 2007

On the 13th, I realized that we should send a bouquet of flowers to one of the gals I work with who consistently does her best to accommodate our, sometimes insane, demanding requests everyday, including weekends, and does so cheerfully. I ordered a dozen roses for next-day delivery with a box of chocolates and paid the extra $10 to make sure that it was going to arrive on Feb. 14th.

I’ve been so busy this week that I didn’t remember to check on the delivery, and didn’t know if she received them. The tracking showed that the flowers were never delivered, and were sitting at a FedEx delivery facility as of yesterday. Chris at Proflowers checked into the situation and not only did he NOT fall back on the (perfectly valid) excuse of bad weather, he assured me that we would receive a 50% refund on our order, more than making up for the expedited delivery fee and he would order a fresh bouquet so that she doesn’t get a wilted bunch. And he’ll upgrade the vase to the nice red vase that I originally liked best. AND he’s upgrading the bouquet to something that’s in stock so that we don’t have to wait until the 26th-28th.

They’ve had my business since college, but now they’ve got my business for good.

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