By: Revanche

An hour and a half later, I am victorious!

May 5, 2008

Half a month’s charges victorious, anyway. AT&T and Apple Support and I powwowed for nearly two hours about the various problems that I’ve been having with the iPhone:

1. Calls aren’t coming through, when I’m using other features such as the iPod, internet browsing or checking email, even though they’re supposed to. There are times I get kicked out, as though a call’s coming in, but it doesn’t actually go so far as to give me my call. Calls that are missed and allow voicemails don’t show up as missed calls, either.
2. Voicemail’s not always an option: callers may just get the perpetual ring, or hung up on. So the invisible callers don’t even get an opportunity to leave me a message, and then they think I’m ignoring their calls. I’m not!
3. Text messages don’t always go through. Some of my outgoing messages aren’t reaching the recipients, and then their replies to the messages that do go through aren’t reaching me. *sigh*
4. Emails work when they want to. I’ve got a work email and personal email addressed synced, and at any given time, one or the other might not work. *exasperated*

This weekend’s loss of calls, voicemails, and text messages pushed me over the edge, so I finally got on the phone with AT&T and spoke with their CSR, got shunted to an Apple CSR, got sent back to an AT&T CSR and then AT&T tech support. All of them were variably helpful trying to troubleshoot the phone and service, and I came away with a promise of a follow-up call on Thursday to see if it seems to be working better and a $20 courtesy credit to appear on my next billing statement.

I’m glad I stuck it out and hope that this solves the problems, and the courtesy credit helps, but I can’t stop wishing for simpler times. Life was so much easier when my phone could do as a phone should do: make and receive calls and messages, and never mind all the other gadgetry.

iPhone’s not really worth the hassle, glitz and shininess if it can’t handle a phone’s functions. That’s my story and I’m stickin’ to it!

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