By: Revanche

Verizon! Let me pay my bill!

June 21, 2008

Of all the indignities. I’ve been trying to pay my Verizon bill for weeks now, after I changed the account to my name, and they simply won’t let me do it. I called a few times, and was left on hold for a full thirty minutes. No joke, thirty minutes.

When I finally got to someone, they told me that I didn’t have a new account number yet, and no bill either, so I couldn’t pay. But, I protested, I want to pay my OLD bill. Please?

No go. They put me on interminable hold, as well.

I even tried emailing them, pleading for them to let me pay my bill already. Four days later, I still haven’t received a response.

This is infuriating!

Edit (five minutes later): Oh. Duh. I could just write them a check. I’m so trained to pay everything online that I completely forgot that I can actually just …. pay the bill manually. Huh.

2 Responses to “Verizon! Let me pay my bill!”

  1. Anonymous says:

    I went through the same thing….just want to pay my bill but they dont want my money or have proper records of my account

  2. Anonymous says:

    Same here. I’ve actually been trying to pay for months. After being told everything was fine on the phone after giving them my credit card info.

    Still won’t bill it though.

    I think I can finally resolve it cause they finally sent a real bill to my old old old address (that I never gave them) and the person living there was kind enough to contact me, so now I can pay by check since it had a return address.

    You’d think the people on the phone would be able to give you a mailing address?

    Hopfully they let me pay and stop ruining my credit, and charging me late fees for their own failure of a system.

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