Yes, I’d like to cancel my free cable service
January 25, 2009
And no, I’m not crazy, Dish Network retention services department guy. My time is worth more than …. nothing!
Finally called Dish today, for what seems like the 875th time in the last year and a half. Their website keeps sending Yodlee bills for a total of $46.37 at last check, while never actually allowing me to view any bills or statements. This annoys the heck outta me because I should be getting free service for at least another 8 months! The previous 870 calls were about actual statements I was receiving in the mail for services I kept trying to cancel; this is a new twist in their game.
It turns out that the amount is a credit on the account to offset the automatic billing of $10.81/month, but I’m fed up with my budget tracking getting screwed up by the errant billing every month. And we don’t use it anyway, so I asked Nick to, please, just cancel the account.
“You …. want to cancel your free cable?”
“Yes, I know it sounds crazy, but please please cancel it. I’ve spent WAY too much time on the phone with your CSRs, not that they weren’t perfectly nice, but waaay too much phone time has been wasted over this account.”
“Um, ok, if you’re sure….”
So that’s it. A box should be sent out, a neck will be risked to remove the thingy from the roof, and they’ll stop telling Yodlee I owe them money. I hope.