By: Revanche

Losing track of rewards: Southwest Rapid Rewards

January 11, 2011

I’m kicking myself up the road and back right now. I knew that my Rapid Rewards Award flight was going to expire in January but forgot to check on the exact date back in December so that I could do something about it before the expiration.

Logging in, I find that dratted thing’s expired on the second and it’ll cost me $50 to reissue. And reissued awards are “subject to capacity controls, meaning seats for travel on reissued Awards will be limited and not available on all flights.”


Quite. Annoyed.

The kicker here is that there was never any need to even log into my account to check on that. I keep a spreadsheet of all my airline awards specifically to track issue and expiration dates against this very scenario. 

*sigh* That’s really aggravating to my penny-pinching soul.

7 Responses to “Losing track of rewards: Southwest Rapid Rewards”

  1. I hate it when I do that, too. Still, you farm rewards programs effectively enough that I bet you’re still ahead 🙂

  2. Eli says:

    I hate losing track of things like that, especially since I take the time to record them in the first place. What I should really do is take that one extra step and put things into my Google Calendar and schedule a reminder email to automatically notify me when something is approaching an important date. Never do, of course!

  3. Sense says:

    If it makes you feel any better, i let a subscription for something I wanted to cancel renew for another year last week. I had a niggling feeling that I should check on it a few weeks ago, but told myself that I wouldn’t have signed up for something like that. Of course…I did. and there were no reminders by the company to jolt me into action. so I am stuck with a $78 USD charge for something that I don’t even use anymore. argh, squared. i’ve canceled it, but they don’t offer refunds.

  4. Samantha says:

    On the upside, Southwest recently changed their Rapid Rewards program. I received an email about the change on Jan. 7th–no blackout dates, no point expiration and every seat is a reward seat. I know this doesn’t help right now, but it’s something to look forward to? I have an expired free flight as well, but I’m saving it for an expensive flight for sometime in the future. Here is the link from my email: Hope this helps!

  5. patpatpat

    but now it is a sunk cost!

  6. psychsarah says:

    This comment has nothing to do with this post. I’ve been seeing the sadness in your tweets, and I came to offer my condolences. Nothing rips up your soul like losing a beloved pet. My heart aches for you. I hope PiC is taking good care of you.

  7. Revanche says:

    @The Lost Goat: Yeah, every so often, when I make a mistake I have to think – I’ve probably gotten more from them than they’ve gotten from me 😉

    @Eli: Notifications would be key. I use account aggregators for my money so that due dates pop up so arranging something similar for this would be smart.

    @Sense: RAWR that makes me angry on your behalf!

    @Samantha: Hm, I hadn’t looked at that yet, thanks!

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