By: Revanche

Losing track of rewards: Southwest Rapid Rewards

January 11, 2011

I’m kicking myself up the road and back right now. I knew that my Rapid Rewards Award flight was going to expire in January but forgot to check on the exact date back in December so that I could do something about it before the expiration.

Logging in, I find that dratted thing’s expired on the second and it’ll cost me $50 to reissue. And reissued awards are “subject to capacity controls, meaning seats for travel on reissued Awards will be limited and not available on all flights.”


*&@*$&(*$!! 

Quite. Annoyed.

The kicker here is that there was never any need to even log into my account to check on that. I keep a spreadsheet of all my airline awards specifically to track issue and expiration dates against this very scenario. 

*sigh* That’s really aggravating to my penny-pinching soul.

7 Responses to “Losing track of rewards: Southwest Rapid Rewards”

  1. I hate it when I do that, too. Still, you farm rewards programs effectively enough that I bet you’re still ahead 🙂

  2. Eli says:

    I hate losing track of things like that, especially since I take the time to record them in the first place. What I should really do is take that one extra step and put things into my Google Calendar and schedule a reminder email to automatically notify me when something is approaching an important date. Never do, of course!

  3. Sense says:

    If it makes you feel any better, i let a subscription for something I wanted to cancel renew for another year last week. I had a niggling feeling that I should check on it a few weeks ago, but told myself that I wouldn’t have signed up for something like that. Of course…I did. and there were no reminders by the company to jolt me into action. so I am stuck with a $78 USD charge for something that I don’t even use anymore. argh, squared. i’ve canceled it, but they don’t offer refunds.

  4. Samantha says:

    On the upside, Southwest recently changed their Rapid Rewards program. I received an email about the change on Jan. 7th–no blackout dates, no point expiration and every seat is a reward seat. I know this doesn’t help right now, but it’s something to look forward to? I have an expired free flight as well, but I’m saving it for an expensive flight for sometime in the future. Here is the link from my email: http://www.southwest.com/newRR/homeFlash.do. Hope this helps!

  5. patpatpat

    but now it is a sunk cost!

  6. psychsarah says:

    This comment has nothing to do with this post. I’ve been seeing the sadness in your tweets, and I came to offer my condolences. Nothing rips up your soul like losing a beloved pet. My heart aches for you. I hope PiC is taking good care of you.

  7. Revanche says:

    @The Lost Goat: Yeah, every so often, when I make a mistake I have to think – I’ve probably gotten more from them than they’ve gotten from me 😉

    @Eli: Notifications would be key. I use account aggregators for my money so that due dates pop up so arranging something similar for this would be smart.

    @Sense: RAWR that makes me angry on your behalf!

    @Samantha: Hm, I hadn’t looked at that yet, thanks!

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