Citi remains a benevolent beast
January 27, 2009
For now, anyway. The Driver’s Edge card is one of my most rarely used credit cards, but it came out recently for the window/lock repairs and covered a good $160 of the $180 mechanic bill.
Unfortunately for me, the due date was on January 1st and I completely flubbed the payment. Don’t ask how, I can only blame the stupidity that is my complete confidence that I wouldn’t forget to look at my planner in the middle of a 2 week holiday break. Yep, totally thought that one through.
Of course, I incurred a cute little $15 fee and a finance charge on top of that (83 cents) for the pleasure of using my rebates (and being stupid, yes). For about a week I considered just paying it and keeping my mouth shut because one, it was totally deserved, and two, it’s not a $29 fee.
Luckily, I came to my senses and gave them a call. I didn’t lie, I just asked if they would waive the fee. In under two minutes, the CSR cheerfully waived both the fee and the finance charges and sent me on my way.
It’s awfully nice that they’re still willing to waive fees so easily, considering the straits the company is in, and I thoroughly appreciate it. After all, every penny counts in this economy!
Besides, after paying a huge stupid tax via the towing fees and associated pain, I’d like a little credit for having paid some dues. 😛