The day of unfortunate events
January 25, 2017
PiC and I went to a doctor’s appointment together in the middle of the work day. The skies would not stop pouring down rain and a hint of ice. I really should have taken a hint and just gone straight home afterward.
There wouldn’t be a post, though, if I did, so onward we went, though the weather be foul. (Apologies to Dr. Seuss.)
We went to exchange my discounted gift card that I’d bought for a clean one that didn’t have marker scribbled all over it. Nope, they can’t use a gift card to “buy” a gift card, and can’t transfer the balance, so I was stuck with the ugly card to gift. Classy.
Having trudged out in the rain, I figured we’d make the most of having to be at the mall. We stopped in at Target to find a pair of boots because daycare requires them. Nope. Nothing on the shelves anywhere.
Fine. I had $1000 burning a hole in my pocket. It’d been withdrawn for the appointment but it turned out that we didn’t need it after all. We went to the bank to deposit a huge wad of cash, and like a fool I told PiC it was fine to just hit the ATM. THE ATM ATE MY MONEY.
In 16 years of banking primarily through the ATM this has never happened. So of course it’d happen on this day. Me and my big mouth. “I always use the ATM, it’s fine.” “No, of course we don’t have to go to the teller.”
7 minutes later, I had a claim number from the Citi rep, and an assurance that when the ATM’s take was reconciled, they’d match the overage to my claim and all would be well. “Give it 1-2 business days,” she said. Mmhmm.
Four business days, and a lot of semi-panicked grumbling later, the rep I spoke to found the claim after 30 minutes of searching. “Odd, it was archived, so I couldn’t find it. But I found it! You just have to call the disputes department directly to have them complete the process though, they’re open from 9 am to 1 pm EST.” That’s great.
Another 2 business days later, because of course this would happen when I was traveling and didn’t have time to sit down and deal with it, I remembered that another phone call was due and reached for the slip of information … that wasn’t in my wallet. Many bag searches later, I had to conclude that JuggerBaby had stolen and eaten it. !!!!!
Almost exhausted, I just gave up and called the branch to appeal to them for help locating any of the claim information that would help me duke it out with the disputes department. The almost jolly young man on the other line put me on hold to go a-huntin’ and returned 8 minutes later having opened a new claim, credited my account with a provisional credit, and an assurance that that money would stay put and they’d match up the new claim to their general ledger and confirm that the money was really returned to me. I thanked him profusely, he apologized for the inane contortions they’d made me go through, and I have my money back.
It’s an ante-Christmas miracle.